Return & Refund Policy

The short version

Returns and exchanges

Not accepted. Every sheet is printed to order for you.

If something is wrong with it

Free replacement, or a refund if you'd rather — within 30 days of delivery.

Do you ship it back?

No. Never. Send us a photo instead — you keep the item, and you pay no return postage.

Change of mind

Not covered. Please check your order before you pay.

Restocking fee

None. There are no returns, so there is nothing to restock.

How refunds are paid

Back to your original payment method, processed within 5–10 business days.

Who to contact

support@byteandsticker.com

We don't accept returns or exchanges

We don't hold stock. Nothing exists until you order it: your sheet is printed on demand for your order, by a third-party print provider who ships it straight to you. A sheet printed for you can't be put back on a shelf and can't be sold to anyone else, so we can't accept a return or swap it for a different design. That includes a change of mind, a design you decided against, and a colour that looked different on your screen.

Please don't post anything back to us. We have no returns address to give you. A parcel sent to our print provider's facility can't be matched to your order, can't be refunded, and can't be sent back to you. If something is wrong with your order, the next section is what to do instead — and it never involves a trip to the post office.

So, plainly: there is no return windowfor a change of mind — not 14 days, not 30, not any number, because a return isn't something we can accept at all. There is no returns address and no return label, so there is no return shipping for anyone to pay, and no restocking fee, because nothing is ever restocked. There is no return process here to describe. What there is instead is the section below.

Because these are made to order, the window to change or cancel an order is short. See Cancelling an order below.

What we do cover: damage, defects, and delivery

No returns doesn't mean no recourse. If we or our print provider got your order wrong, or it never reached you, we make it right — and we do not ask you to send the item back. You keep it. We just need a photo.

The condition of the item doesn't affect a claim. Because nothing comes back to us, there is no "unused" requirement and no need to keep the original packaging — opening it, peeling a sticker off to check, or having thrown the envelope away costs you nothing. A photo of the packaging is helpful when a parcel arrived crushed, but it is never a condition of being made whole.

• Damaged, defective, or misprinted. Torn or creased vinyl, ink or cutting faults, a sheet that arrived crushed. Contact us within 30 days of delivery with a photo. We'll send a replacement free of charge, or refund you in full if you'd prefer that.
• Wrong item or wrong design.If what arrived isn't what you ordered, that's our error. Same window, same photo, same outcome: a free replacement of the right design, or a full refund. Keep the one that turned up.
• It never arrived. If tracking never shows a delivery, contact us within 30 days of the estimated delivery date. We'll check with the carrier, and if the shipment is lost we'll reprint and reship it at no cost to you, or refund you in full if you'd rather not wait again.
• Tracking says delivered, but you don't have it. Contact us. We'll ask you to check with anyone else at the address and with your local carrier first, because these usually surface within a day or two. If it doesn't turn up, get in touch again and we'll work it out with you.

We offer a replacement first because it gets the sticker you actually wanted into your hands. A refund is always available instead — just say which you'd prefer, and we won't argue about it.

How to make a claim

1. Email us at support@byteandsticker.com within the window above.
2. Include your order number, which is on your order page, and tell us what's wrong.
3. Attach a clear photo of the sheet and, if it arrived damaged, of the packaging it came in. This is the one thing that decides how fast this goes: a claim with a usable photo is resolved in one reply instead of three.
4. Tell us whether you'd prefer a replacement or a refund.
5. We reply, and either put a replacement into print or issue the refund. There is no step where you package anything up, print a label, or pay postage.

You are our customer, not the print provider's. Every question about an order — damage, delivery, or a refund — comes to us, and we deal with them. Please don't contact them directly; they have no record of you.

What isn't covered

• Change of mind, and swaps for a different design. As above — the sheet was printed for your order and can't be resold.
• Claims made after the windows above — 30 days from delivery for a damaged, defective, or wrong item; 30 days from the estimated delivery date for a shipment that never arrived.
• A wrong or incomplete delivery address. If a parcel comes back undelivered because of the address entered at checkout, we can reprint and reship it, but we have to charge you for that second shipment. Check your address before you pay — see our Shipping Policy.
• Normal wear, or damage after delivery. Vinyl that's been applied, peeled off, run through a dishwasher, or left on a car bumper for a summer has done its job.
• Items you didn't buy from us. We can only help with orders placed on byteandsticker.com.

Cancelling an order

Printing starts automatically as soon as your payment goes through, so there is usually only a short window in which an order can be stopped. Email us straight away with your order number: if it hasn't gone to print yet we'll cancel it and refund you in full. Once printing has started we can't cancel it, and because we don't accept returns, that order will complete — so please check what's in your cart before you pay.

How refunds are issued

Refunds go back to your original payment methodthrough Stripe — we can't refund to a different card, and we don't issue store credit, vouchers, or cash. Refunds are typically processed within 5–10 business days, and your bank or card issuer may take a little longer to post it to your account.

When we refund for damage, a defect, a wrong item, or a shipment that never arrived, we refund the full amount you paid, shipping included. If you chose a replacement instead, it ships to you free — you don't pay shipping a second time.

Return shipping costs: none, ever. Because we never ask you to send an item back, there is no return postage for either of us to pay and no return label to arrange.

Orders placed through a shopping agent

Orders placed on your behalf by a connected shopping assistant or agent are covered by this policy in exactly the same way. Claims and cancellation requests for those orders are made the same way — by contacting us with the order number — regardless of how the order was placed.

Contact us

To report a damaged, defective, wrong, or missing order, to cancel an order, or to ask about a refund, email support@byteandsticker.com. Include your order number and a photo if something arrived wrong. More ways to reach us are on our Contact page.